<p>&lt;p class="MsoNormal" style="margin: 0cm 0cm 0pt;"&gt;&lt;span style="font-size: small; font-family: Arial;"&gt;Please read these terms carefully, print and keep a copy of them for your reference if you wish.&lt;/span&gt;&lt;/p&gt; &lt;p class="MsoNormal" style="margin: 0cm 0cm 0pt;"&gt;&lt;span style="font-size: small; font-family: Arial;"&gt;Please see our &amp;lsquo;contact us&amp;rsquo; page for details of our registered company address and contact details.&lt;/span&gt;&lt;/p&gt; &lt;p class="MsoNormal" style="margin: 0cm 0cm 0pt;"&gt;&lt;span style="text-decoration: underline;"&gt;&lt;span style="mso-ansi-language: EN-GB;" lang="EN-GB"&gt;&lt;span style="font-size: small;"&gt;&lt;span style="font-family: Arial;"&gt;How To Place An Order&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt; &lt;p class="MsoNormal" style="margin: 0cm 0cm 0pt;"&gt;&lt;span style="mso-ansi-language: EN-GB;" lang="EN-GB"&gt;&lt;span style="font-size: small;"&gt;&lt;span style="font-family: Arial;"&gt;Browse our online catalogue. Select a product by double clicking the picture or clicking the view button. Choose the item you require and fill in the amount required in the quantity box. Click the &amp;lsquo;add to basket&amp;rsquo; box. At this point you can continue shopping or go to the checkout. Once at the checkout you will be required to register as a new customer or sign using your existing login details. You will then be taken to the delivery and shipping page where you can choose your options and make any additional comments about your order. Click the continue button to be taken to the payment information page. On this page choose your payment method, make any additional comments about your order and enter any promotional codes if applicable. Once you&amp;rsquo;ve accepted the terms and conditions and clicked the tick box, press continue to be taken to the payment confirmation page. This page will now confirm to you all your order details with the total amount payable in GBP (&amp;pound; sterling). Once you have read through this click the &amp;lsquo;confirm order&amp;rsquo; button to go to secure payment site or click the &amp;lsquo;edit&amp;rsquo; button on any of the sections where changes may be required. Once your payment has been processed and accepted, you will be redirected back to craftyspot.co.uk to complete your order. You will shortly receive a confirmation email detailing your completed order.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt; &lt;p class="MsoNormal" style="margin: 0cm 0cm 0pt;"&gt;&lt;span style="font-size: small;"&gt;&lt;span style="font-family: Arial;"&gt;&lt;span style="text-decoration: underline;"&gt;&lt;span style="mso-ansi-language: EN-GB;" lang="EN-GB"&gt;Terms &amp;amp; Conditions&lt;/span&gt;&lt;/span&gt;&lt;strong style="mso-bidi-font-weight: normal;"&gt;&lt;span lang="EN-GB"&gt; &lt;/span&gt;&lt;/strong&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt; &lt;p class="MsoNormal" style="margin: 0cm 0cm 0pt;"&gt;&lt;span style="font-size: small; font-family: Arial;"&gt;Making a contract with us&lt;/span&gt;&lt;/p&gt; &lt;p class="MsoNormal" style="margin: 0cm 0cm 0pt;"&gt;&lt;span style="font-size: small;"&gt;&lt;span style="font-family: Arial;"&gt;When you place and pay for an order with us, you are making an offer to buy goods.&lt;span style="mso-spacerun: yes;"&gt;&amp;nbsp; &lt;/span&gt;We will send you an e-mail to confirm that we have received your order &amp;amp; payment. Now a contract has been made between us.&lt;span style="mso-spacerun: yes;"&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt; &lt;p class="MsoNormal" style="margin: 0cm 0cm 0pt;"&gt;&lt;span style="font-size: small; font-family: Arial;"&gt;All items on craftyspot.co.uk have live stock quantities. In the unlikely event that the goods are no longer available or that there has been a discrepancy in stock figures, we will inform you as soon as practicable and if necessary refund you in full for any items unavailable.&lt;/span&gt;&lt;/p&gt; &lt;p class="MsoNormal" style="margin: 0cm 0cm 0pt;"&gt;&lt;span style="font-size: small;"&gt;&lt;span style="font-family: Arial;"&gt;&lt;span style="mso-ansi-language: EN-GB;" lang="EN-GB"&gt;In the interest of hygiene certain items are &amp;lsquo;&lt;/span&gt;&lt;span style="mso-ansi-language: EN;" lang="EN"&gt;goods that cannot, by their nature, be returned&amp;rsquo; if worn&lt;/span&gt;&lt;span style="mso-ansi-language: EN-GB;" lang="EN-GB"&gt;, however If you receive a defective item then your statutory rights are un-affected. Contact us in writing immediately once you find the product has a problem for subsequent instructions.&lt;/span&gt;&lt;span lang="EN-GB"&gt; &lt;/span&gt;We will deal with the matter in accordance with your legal rights.&lt;span style="mso-ansi-language: EN-GB;" lang="EN-GB"&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt; &lt;p class="MsoNormal" style="margin: 0cm 0cm 0pt;"&gt;&lt;span style="font-size: small; font-family: Arial;"&gt;If the goods are lost or damaged in transit, please let us know immediately.&lt;/span&gt;&lt;/p&gt; &lt;p class="MsoNormal" style="margin: 0cm 0cm 0pt;"&gt;&lt;span style="font-size: small; font-family: Arial;"&gt;Cancellation Rights&lt;/span&gt;&lt;/p&gt; &lt;p class="MsoNormal" style="margin: 0cm 0cm 0pt;"&gt;&lt;span style="font-size: small; font-family: Arial;"&gt;You have cancellation rights up to 7 working days from receipt of order. However all goods must be returned in perfect saleable condition, unworn and in their original undamaged or un-marked packaging. If you cancel, you must return the goods to us at your own expense.&lt;strong style="mso-bidi-font-weight: normal;"&gt; &lt;/strong&gt;You must ensure that the goods are packaged adequately to protect against damage in transit.You do not have to give any reason for cancellation.&lt;span style="mso-spacerun: yes;"&gt;&amp;nbsp; &lt;/span&gt;However, a brief explanation will help us to improve the service we offer to customers in the future.&lt;/span&gt;&lt;/p&gt; &lt;p class="MsoNormal" style="margin: 0cm 0cm 0pt;"&gt;&lt;span style="font-size: small; font-family: Arial;"&gt;This cancellation policy does not affect your legal rights&lt;/span&gt;&lt;/p&gt; &lt;p class="MsoNormal" style="margin: 0cm 0cm 0pt;"&gt;&lt;span style="font-size: small; font-family: Arial;"&gt;These terms apply to your order.&lt;span style="mso-spacerun: yes;"&gt;&amp;nbsp; &lt;/span&gt;We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.&lt;/span&gt;&lt;/p&gt; &lt;p class="MsoNormal" style="margin: 0cm 0cm 0pt;"&gt;&lt;span style="font-size: small; font-family: Arial;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p&gt;&amp;nbsp;&lt;/p&gt;</p>